Weak Company Culture is Behind the Decline in Employee Loyalty

Weak Company Culture is Behind the Decline in Employee Loyalty

A new report released by TINY pulse, The 2019 Employee Engagement Report: The End of Employee Loyalty, shares the results of a poll of 25,000 employees from 20 different industries – there’s been a 20% increase in the number of workers who said they would leave their current job for a small pay increase, and that poor company culture is to blame. From only 23% in 2015 to 43% in 2019, this is a shocking number of people who are unhappy at work, with a marked decline in their loyalty as a result.

The report said that the three biggest factors that influenced the happiness of employees were:

●     Doing work that is engaging.

●     The relationships between employees and managers.

●     Their first impressions of a company.

Taking a look at the first point, it’s when employees are not being challenged regularly that they become bored, and this has a large effect on how happy they feel at work. Giving employees challenging and engaging work also gives them a sense of purpose, as well as the opportunity to feel pride and boost their self-esteem when they conquer these tasks. When you show your employees trust in their abilities by giving them harder work, you’re making them feel valued and, in turn, much happier with their position.

Managers who provide challenging work and foster the positive feelings that come from such work are also more likely to build positive employee-manager relationships, another big factor in whether an employee is happy or not.

As leaders, managers must be open, honest, vulnerable (to a point), approachable and know how to effectively communicate with their staff is they wish to keep them happy and loyal. When a team member feels comfortable talking to their manager about things that are bothering them instead of staying silent, they’re going to feel more comfortable and therefore, happier.

The last point is also very important; company culture has a major influence on the first impression an employee has of their new company, which affects how happy they are in the long-term as well. New employees must have a positive and effective experience during the onboarding process, which comes from strong company culture.

With the right people, culture, and values, you can accomplish great things. Tricia Griffith

A Robert Half survey conducted last year showed that, if a company’s culture was negative and didn’t fit with their own, a third of the employee respondents said they would turn down their ideal job. Company culture changes won’t occur overnight, but by analysing where your culture is currently, and where you want it to be, you will already be making a vast improvement to the culture of your company. Employees who see management working to make the necessary changes to improve the workplace atmosphere and provide them with opportunities to challenge themselves will be happier with their positions and stay with the company for years to come. 

LeadershipHQ is the Leaders in Cultural Transformation. We partner with Businesses and Organisations big or small to create and build high impact and meaningful Cultural Strategies. Reach out to us today at https://leadershiphq.com.au/

10 Ways to Build Your Resilience in Business

10 Ways to Build Your Resilience in Business

The greatest learnings for me in business has been the importance of leadership and resilience. Don’t you agree? The world of small business presents many challenges to the owners of these businesses, that they wouldn’t necessarily encounter as part of a larger company – such as isolation, high amounts of stress, and trying to keep up with the ‘big boys’ while on a much smaller budget. Owning a business isn’t for the faint of heart, but the good news is that there are steps business owners can take to improve their resilience so that they can better handle the many ups and downs that are part and parcel of running a small to medium-sized business. Here are 10 ways to build your resilience as a business owner.

Find a space to reflect, away from work

Whether it’s at your kitchen table in the morning with a cup of coffee, or while you’re at the gym, it’s easier to reflect on challenges and issues you’re facing and find solutions when you’re in a different environment.

Set achievable goals

Goals have to be realistic; you’re never going to achieve all your goals in one day, so make sure you’re setting tasks that are actually achievable within the timeframes you’ve given.

Practice mindfulness

This is fantastic for anyone, but small business owners really benefit from daily mindfulness exercises as they help you change your reactions to things and make more appropriate choices. Something as simple as a daily breathing exercise can make a big difference.

Find your tribe

When you have a great support group to fall back on, it becomes a lot easier to deal with difficult situations. There are many great groups on Facebook, for example, for small business owners, where you can get support from other owners. Finding your ‘tribe’ means you have a group of people who you trust, admire, respect and can be open with – you know you’ll get the feedback you need, as well as incredible support too. Being able to bounce ideas off people is also another huge benefit of becoming part of a community of small business owners like you.

Take responsibility

When something goes wrong, as a small business owner you have to get on with it and fix the situation – you can’t just sit in the corner and wait for somebody else to solve the problem. The more you do this, the stronger you’ll feel.

Reflect

Whether you prefer after every project, or at the end of the day or week, reflecting on what you’ve accomplished and what lessons you’ve learned gives you perspective and helps you find what you can take away to apply to a future project. Feeling prepared is key to being more resilient.

Acknowledge when you’ve done a good job

It’s easier to reduce stress and silence the doubting voice in your head that says “you can’t do this” when you’ve taken the time to appreciate your successes and find the good in each day.

“Keep on going, and the chances are that you will stumble on something, perhaps when you are least expecting it. I never heard of anyone ever stumbling on something sitting down.” — Charles F Kettering

Look after your health

When you make the time to nourish your body with good food and move it with exercise, you’re giving yourself the best chance at remaining positive, even in the face of tough situations. It’s hard to feel like you can tackle a problem when you’ve slept poorly, haven’t exercised and have been eating too much junk – so improve your resilience simply by looking after your health.

Be realistic, not negative

Negativity breeds failure, which is the last thing a small business owner wants. Being realistic about things doesn’t mean being negative – acknowledge what’s happening, no matter how bad it may be, then start making a realistic plan on how to overcome the issue. If you’re negative about a situation, you’ll miss solutions and not try hard enough – or at all – because you’ve already decided it’s hopeless. It’s important to practice looking at things realistically to help you realise that while you may have limitations, there’s almost always a way to overcome things.

Do what needs to be done

If you never try, you’ll never fail – sounds nice in theory, but in practice, your business will never be successful, and you will fold under pressure that an owner with resilience would be able to handle. Do what’s necessary, even if it’s uncomfortable; back yourself and take risks, and be ready to get back up and try again when things go wrong. Mistakes and failures are learning opportunities – don’t be scared of them, learn to embrace them! You’ll feel more courageous as you conquer more fears and negative situations.

Small business owners don’t have the same resources as their larger counterparts, and at times it can be overwhelming navigating the world of small business, but if you work hard on building up your resilience as a small business owner, you’ll find yourself rising to the top of the heap. It’s all about taking responsibility and being accountable, looking after your body and mind, being realistic, reflecting, acknowledging your efforts, setting achievable goals and being prepared to do what it takes. Practice these and you’ll quickly find your resilience growing – you’ll be ready to handle whatever comes your way.

Contact the team at LeadershipHQ to find out about our Leadership Coaching and Programs for SME’s and Family Businesses at info@leadershiphq.com.au

The 7 Laws of Leadership

The 7 Laws of Leadership

I have put together these laws (when I say ‘laws’, I mean more like guidelines) for any leader who is looking for some direction – however, these are also great for making the most of life in general. I will expand on each one to explain why I believe they’re so important, and what they mean to me.

Without further ado, here are my 7 Laws of Leadership:

  1. Be brave. Be kind.

You’ll hear me speak (and write!) about this a lot, and with good reason; the best leaders are those who blaze trails and are willing to do the things nobody else will. You’ll surprise yourself with what you can accomplish when you take that leap! Always practice kindness and bravery.

  1. Follow your instincts, but don’t discount others’ opinions

If you can’t trust your gut feelings, why should anyone else trust in you and your actions? This doesn’t mean that you should ignore what everyone else thinks; it’s important to seriously consider all options and outcomes before making a decision, but great leaders become known for their instincts when they steer people and companies in the right direction and out of trouble. Trusting yourself can be hard, but it’s what you need to do to become a better leader.

  1. Be respectful, always

A leader who doesn’t treat others with respect will never be respected – and won’t be getting the best from their team. Relationships are built on respect, and you’ll need to forge relationships often in the workplace to be truly successful.

  1. Be empowering

When you give those around you the encouragement and tools to succeed, you’re instilling a sense of pride in their work and improving their self-esteem, while pushing them to get the best results possible. Making people feel good will make you feel good too, and will bring a great atmosphere to the workplace. You’ll also improve the culture of the business, which will have positive ripple effects throughout the whole company.

Contact the team at LeadershipHQ for a FREE Leadership or Business Culture Coaching Session 

  1. Be the model of what you expect from others

“Do as I say, not as I do” leaders are not respected, and will quickly sink a positive atmosphere in the workplace. If you want your team to be hard-working, honest, passionate – you need to model this for them and live it yourself. Enthusiasm is contagious; spread it to your team and see the great results.

  1. Be willing to do what is right, even when others don’t agree

Having integrity and doing what you believe is the right thing to do is an important characteristic of any great leader. No real change was ever made without someone taking that risk, standing up and saying “No more. This is what is right!” While others may not like it, you will more often than not gain their respect for sticking to your guns and doing the right thing, no matter how hard it is.

  1. Never stop learning

You’ll never know everything – that’s just a fact of life. But things are always changing; new research comes out, or new technology, and to continue staying on top of the competition, you need to be constantly learning and seeking out new information. Improving your skills and knowledge is never a bad thing

I go by these guidelines every day, and I hope they help inspire you to take the next step and ramp up your leadership. These laws also apply to life in general – who doesn’t want to be the best they can be, whether they’re a leader or not?

I’d love to hear what you think of my 7 Laws of Leadership! Let me know what you think of them, and if you think I should include any other laws. 

 

 

 

 

Top Tips for Managing Resilience

Top Tips for Managing Resilience

As technology and the world advance, workplaces find themselves up against an almost constant stream of challenges, whether in the form of workplace bullying, the restructuring of organisations, micro-managing, ridiculously large workloads and having no support from leaders or the rest of the team. Workplaces also liaise and work more with companies in other countries, which means different time zones have put an end to the ‘traditional’ working hours of 9-5 (or similar), leaving less downtime. Technological advancements can also be overwhelming, trying to keep up with the expertise and skills needed to take advantage of it. So what is the answer to dealing with these issues, and just how do they affect your company’s bottom line right, with managing resilience.

When your team is feeling overwhelmed, stressed or upset when facing the challenges of the modern workplace, you’ll see a decline in productivity and employee morale, and a sharp increase in staff turnover. You might think some people just handle stress better than others, but there are things you can do to help your staff improve their handling of these challenges – to help build their resilience.

Resilience is, essentially, the handling of stressors and problems without folding under the pressure. You’ll find some people do their best work when faced with being stressed, but you can still teach others in the workplace how to build up their resilience, to produce better results and better handle all that their work throws at them.

Here are some tips to help your team manage (and/or build) their resilience:

Improve social interactions at work

When employees have a reliable social network in a workplace that promotes open communication, you’ll see them thrive in no time. When they love coming to work, they’ll be more productive too. Being sympathetic as a leader, providing opportunities for teamwork and holding social events for the workplace will help boost your team’s relationships.

Promote a happy and healthy environment

Along with helping your team build beneficial relationships at work, there are many other ways you can improve your workplace’s psychological environment:

  • Be an approachable and open leader
  • Don’t regularly restructure or change the roles, procedures and expectations of the environment, in turn providing a feeling of job security
  • Watch that workloads don’t get excessive, and provide variety in tasks to keep your team interested
  • Have other leaders or managers trained to be more aware of the team’s wellbeing
  • Show that you trust your team by letting them have a degree of autonomy
  • Be flexible with how your team can work; offer differing hours or to work from home if needed
  • Be sure to recognise and reward great work
  • Invest in training your staff in new skills
  • Be fair

People who feel valued, trusted and supported by their leaders will be empowered to handle the challenges that come their way without crumbling, improving their resilience.

Take challenges as an opportunity for teaching

When you treat problems or failures as learning opportunities, you’ll be demonstrating resilience to your team, and showing them ways to look at challenges in a different light, helping them build their own resilience as well. Be sure to explain how not everything will work, but that’s okay as it’s still an important part of ultimately succeeding. Workplaces face challenges often, and modelling resilience for your team will be a great influence when a problem arises. Grab my books Leadership Attitude or Just Rock It! to get some more tips and tools in this area too.

Be grateful

At the end of each working day (or week), tell your team what you believe was a success that day (or week), and ask them what they believe went well too. Focusing on the positives is a great exercise to help your team realise that there’s always something to be grateful for, which is essential when building resilience.

These tips will help you empower your team and manage their resilience in the workplace, leading to less staff turnover, and an increase in morale and productivity. Take the time to work on your own resilience as well, so that you can effectively model it for your team. Don’t forget that your team looks to you as an example; how you handle workplace challenges directly influences your staff and provides them with ideas on how to react.

About LeadershipHQ

LeadershipHQ have helped 1000’s of small to medium sized organisations (sometimes corporates), teams and leaders. LeadershipHQ partner with businesses and leaders in building & delivering high impact.

Leadership, People, Cultural and Business Strategies and Programs that ultimately improve the bottom line. We work with leaders and organisations across the globe transforming their leadership, culture and organisations with our cutting edge and results-driven strategies, assessments and diagnostics, leadership events, coaching and programs. 

We know Great Leadership means Great Results. We have a team of brilliant people across the Globe who work with organisations and clients to deliver great results and leadership. We are the innovators and thought leaders in Leadership and Strategy through our consulting, events, internal and external programs and online resources. 

Our specialities include Cultural Transformation | Business Strategy | Leadership Development | Facilitation | HR Consulting | Executive Coaching | Keynote Speaking | Online Programs | Licensing Programs | Online Resources | Emerging Leaders | Women in Leadership | Leadership Coaching Program | Masterclasses – Half and Full Day Leadership Workshops | Events | Mentoring Programs

LeadershipHQ is the headquarters of Great Leadership. We have our online resource centre and programs, leadership magazine and we have been named in the TOP 50 & 100 Leadership Blogs across the Globe for CEO’s, Entrepreneurs and Executives. 

Our clients include Thiess, Super Retail Group, Coles, Kane Constructions, McConaghy Properties, ARTC, Aurizon, Qantas, Virgin, Origin, Downer, Genie, CQU, Griffith University, Lend Lease, Vic Racing and SEQ Water.

Phone 1300 719 665  www.leadershiphq.com.au www.soniamcdonald.com.au

 

 

The HR Problems 8 out of 10 Businesses are up against

The HR Problems 8 out of 10 Businesses are up against

A survey held by the Association for Talent Development that looked to discover what executives thought were their biggest HR concerns in terms of the skills their future talent will need to help them survive in the business world. 83% (or 8 out of 10) are facing a skills gap at present, and 78% foresee it occurring in the future. So, what are the skills that are in high demand now, and in the coming years as well?

Leadership

50% of the survey respondents expressed that they knew their organisations didn’t have adequate leadership strength to call off the bench, while 47% mentioned they were expecting, in the future, a gap in executive and leadership skills.

The fact is that companies still aren’t giving their employees adequate preparation for advancement into executive and other senior positions of leadership. It’s time to start investing in training and empowering staff so that they flourish in senior leadership roles, and that the company is in safe hands as each leader is succeeded.

Critical thinking

Critical thinking is the process of analysing an issue without emotion, looking at all the different perspectives and angles to get to a conclusion that is logical and sound. Critical thinking doesn’t happen automatically – after all, humans are emotional by nature – which is why it’s an extremely desirable and valuable skill that employers are looking for in their staff, whether current or prospective hires.

When team members have well-honed critical thinking skills, there’ll be a noticeable improvement in productivity, teamwork and employee relationships. It’s difficult to consciously disregard your irrational feelings, biases and self-interest, but you’ll be making yourself irresistible to employers.

Communication

Effective verbal and nonverbal communication is critical in any employee and organisation’s success. Positive communication helps with forging beneficial relationships with peers, leaders, clients and customers; encourages and improves teamwork, and ensures clarity with any ideas, suggestions and feedback.

Not a day goes by where we don’t communicate in some form or another, so building and improving on communication skills is essential in the business world.

It’s important to identify and close skill gaps as they are found, but things won’t really improve unless all key personnel, especially those in HR and senior management, are committed to the process. Don’t become part of the statistics; solving this HR problem is easier than you may think.
If your company needs help identifying and filling skill gaps in your organization, contact us at LeadershipHQ today for a consultation and see how we can help.
About LeadershipHQ

LeadershipHQ have helped 1000’s of small to medium sized organisations (sometimes corporates), teams and leaders. LeadershipHQ partner with businesses and leaders in building & delivering high impact

Leadership, People, Cultural and Business Strategies and Programs that ultimately improve the bottom line. We work with leaders and organisations across the globe transforming their leadership, culture and organisations with our cutting edge and results-driven strategies, assessments and diagnostics, leadership events, coaching and programs. 

We know Great Leadership means Great Results. We have a team of brilliant people across the Globe who work with organisations and clients to deliver great results and leadership. We are the innovators and thought leaders in Leadership and Strategy through our consulting, events, internal and external programs and online resources. 

Our specialities include Cultural Transformation | Business Strategy | Leadership Development | Facilitation | HR Consulting | Executive Coaching | Keynote Speaking | Online Programs | Licensing Programs | Online Resources | Emerging Leaders | Women in Leadership | Leadership Coaching Program | Masterclasses – Half and Full Day Leadership Workshops | Events | Mentoring Programs

LeadershipHQ is the headquarters of Great Leadership. We have our online resource centre and programs, leadership magazine and we have been named in the TOP 50 & 100 Leadership Blogs across the Globe for CEO’s, Entrepreneurs and Executives. 

Our clients include Thiess, Super Retail Group, Coles, Kane Constructions, McConaghy Properties, ARTC, Aurizon, Qantas, Virgin, Origin, Downer, Genie, CQU, Griffith University, Lend Lease, Vic Racing and SEQ Water.

Phone 1300 719 665  www.leadershiphq.com.au www.soniamcdonald.com.au

Can You Afford the High Cost of Poor Leadership?

Can You Afford the High Cost of Poor Leadership?

Many of us have seen poor leadership in action – those bosses that drive away your colleagues and new hires in droves, possibly even forcing you to quit as well. You’re left wondering why the management hasn’t changed, even in the face of such poor employee retention. When leadership in a company is poor, millions of dollars are lost each year due to the way it affects customer satisfaction, staff retention and productivity. When only 30% of your employees are actively trying to do a good job, there’s a problem. We’ve gathered some statistics to show you just how much poor leadership really costs.

  • Between 9-32% of staff, turnover could be avoided with better leadership
  • Poor leadership can cost the typical company up to 7% of their total annual revenue
  • Improved leadership can eliminate the 5-10% drag in productivity that many organisations are operating with
  • 25% of staff quit because they don’t feel empowered by their leader
  • In a company of 250 that has 25% of its staff leave each year, with an average turnover cost of $5500 per staff member, this equals an annual turnover cost of $343,750!
  • These figures are the dollars lost in staff turnover due to poor leadership: Entry level – 30-50% of salary. Mid-level – 150% of salary. High level – 400% of salary

When poor leadership is ignored, every aspect of a company suffers. You’re not getting the best from your employees, many of whom are actively trying to ‘get back’ at their leaders through reduced performance. Customers sense (or can plainly see) staff unhappiness, leading to poor customer retention; it’s not just employee retention that suffers.

The culture of an organisation and business is so important, and ineffective leadership causes damage that cannot be repaired until the root problem is addressed. So how do we start improving the leadership within an organisation, and decreasing its high costs?

Contact the team at LeadershipHQ for a FREE Leadership Analysis at info@leadershiphq.com.au

Start investing in your leaders, and in turn, your employees, by providing opportunities for improvement in their leadership skills. Whether you decide to do this internally with your HR department or outsource to an external company, you’ll soon see the benefits – and so will your bottom line.

Culture changes don’t happen overnight, but it’s worth reassessing your goals, vision and mission to make sure they align with the new culture you’re wanting to introduce and grow – one where employees are led by the best, where they feel valued and appreciated, and want to put in their best efforts for the company. Investing in your leaders means your staff will start becoming more invested in their work, and in the company as a whole.

Companies can’t afford to pay the high prices of bad leadership, so it’s time to be proactive and start facing the problem head-on – can you and your staff continue to pay the price, both monetary and emotionally? Don’t drive away your best employees (and customers) with bad leadership.

About LeadershipHQ

LeadershipHQ have helped 1000’s of small to medium sized organisations (sometimes corporates), teams and leaders. LeadershipHQ partner with businesses and leaders in building & delivering high impact

Leadership, People, Cultural and Business Strategies and Programs that ultimately improve the bottom line. We work with leaders and organisations across the globe transforming their leadership, culture and organisations with our cutting edge and results-driven strategies, assessments and diagnostics, leadership events, coaching and programs. 

We know Great Leadership means Great Results. We have a team of brilliant people across the Globe who work with organisations and clients to deliver great results and leadership. We are the innovators and thought leaders in Leadership and Strategy through our consulting, events, internal and external programs and online resources. 

Our specialities include Cultural Transformation | Business Strategy | Leadership Development | Facilitation | HR Consulting | Executive Coaching | Keynote Speaking | Online Programs | Licensing Programs | Online Resources | Emerging Leaders | Women in Leadership | Leadership Coaching Program | Masterclasses – Half and Full Day Leadership Workshops | Events | Mentoring Programs

LeadershipHQ is the headquarters of Great Leadership. We have our online resource centre and programs, leadership magazine and we have been named in the TOP 50 & 100 Leadership Blogs across the Globe for CEO’s, Entrepreneurs and Executives. 

Our clients include Thiess, Super Retail Group, Coles, Kane Constructions, McConaghy Properties, ARTC, Aurizon, Qantas, Virgin, Origin, Downer, Genie, CQU, Griffith University, Lend Lease, Vic Racing and SEQ Water.

Phone 1300 719 665  www.leadershiphq.com.au www.soniamcdonald.com.au

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