WHY CHANGE IS HARD – and how we can make it easier.

WHY CHANGE IS HARD – and how we can make it easier.

By Sonia McDonald LeadershipHQ 

Change is a constant factor in human history. What is distinctive now is the rate and scale of change. 

(Robinson 2001) 

Why do people find it so hard to change, or resist change even when it might be good for them?  

As leaders, we are constantly driving and facilitating change, yet research in this area has demonstrated that 70% of change initiatives fail! Why?  How can we make change easier and more successful?  

The neuroscience of change is an area I am passionate about and in this article I am going to share with you why understanding our brains is vital to managing and coping with change.  

Brains are wired for survival. 

Our brain functions as a survival tool by helping us avoid danger.  A part of the brain called the amygdala helps monitor our responses and tells us when to run from danger or towards safety.  It also tells us when to step towards a benefit or away from a threat. 

When change is happening around us in our society, relationships and workplaces, we can feel threatened and that activates our amygdala. We feel outside our comfort zones, triggering fear and anxiety.  

While this is good for our safety it does come at a cost.  When our brains are in safety mode, protecting us from a perceived threat, they cannot function well as problem solver or creativity generator.  In the workplace, the fear of change causes people to rely on tried and true routines, rather than create new strategies to move forward.  In effect, the brain shuts down the part that is really needed at that time. 

Basically the amygdala of your brain has been hijacked and this is not the best time to make an important decision.   

So whether you are a caveman running away from the threat of hungry dinosaurs or your boss has just informed you that there are going to be major changes to the department, your brains and bodies will continue to react with the same chemicals and hormones that we need to run away from physical danger.  Such is the effect of the threat of change at work. 

Now you see why 70% of change initiatives fail.   

By understanding how the brain works we can manage change resistance and develop strategies to maximise change potential. Additionally it gives us insights into how people learn, engage and remember as well as manage emotions. 

Brains are lazy. 

Considering that our brains weigh around 1.5 kilograms and absorb around 20% of our body’s energy, our brains are energy efficient and actually pretty lazy. Our brains prefer comfy habits as they require a lot less energy. They don’t really like to learn new habits or ways of doing things as this takes effort!  

The design of the brain is not always helpful.  The part of the brain which is responsible for thinking and high order processing (the pre-frontal cortex) requires a lot more energy to function than does the part of the brain which deals with emotion (limbic system).   That means it’s a lot harder for us to cope with change than to return to our tried and true habits. 

How can we break habits and form new ones? In his book “The Brain That Changes Itself” Dr. Norman Doidge tells us that the brain can be changed by our thoughts and actions.  They physically alter the structure of the brain itself, which in turn changes the way it functions.  This is the most important breakthrough in neuroscience in four centuries. 

This ability of our brain to change and make new connections, re-wire itself and even grow new brain cells as a result of experience is called “neuroplasticity”. Change is about forming new wiring, habits and behaviours. Yes, we can teach an old dog new tricks! 

How can we harness neuroplasticity of change? By tapping into the emotions…  

Brains are affected by emotion. 

We know that often our behaviour is controlled by emotion rather than common sense.  What that tells us is that the limbic system in the brain has some control over the information that is passed onto the cortex, which controls our decision making system. 

In other words, our thoughts and actions are coloured or skewed by the emotion that we are feeling.  You’ve heard of rose-coloured glasses, the phenomenon that makes certain things look better than they really are.  That’s an example of the limbic system influencing our beliefs and perceptions. 

When people are afraid, as they usually are at the thought of change, our limbic systems colour our perceptions with threat and fear.  People only see the negative side of change because that is all their brain permits.   If the change is brought about for positive reasons then people will accept it and be ready to involve themselves in making change happen.   

Making the brain work for you. 

So, we know that our brains are wired for survival, that they are lazy and will take the easiest thought out of there, and that every thought is coloured by emotion. We also know that actions and thoughts can change the physical structure of the brain. 

How can we use that knowledge to make the brain lead us towards supporting change rather than running away from it? 

There are two key solutions.   

First you can use neuroplasticity to your advantage and provide opportunities for people to develop new thoughts, and practice new actions and behaviours, thereby rewiring the brain.   

Second, you can make the limbic system work for you by creating positives around change especially to reinforce behaviour and thought changes. 

We need to build organisational change systems that capture the important role of emotions in determining behaviour, particularly in the contexts of engagement, resistance, cooperation, and commitment.  What that means in the workplace is that every small step forward needs to be acknowledged.   

Change leaders are essentially helping people to develop new connections within their brains.  Our role should involve creating opportunities and interventions which give people the chance to trial new behaviours in a safe environment.  We should allow them to take the ‘risk’ of doing something uncomfortably new and succeed at it. The more fun we can build into the experience, the more people will become involved in it. 

Positive reinforcement is essential to help embed the new thoughts and behaviours and to show the limbic system that this change is nothing to fear.  The more often we can encourage people to repeat the new actions, the more comfortable their brains will allow them to feel.  When people are comfortable, their high order thought processes resume functioning and their creativity and decision making skills start firing again.   

If you are leading change in your organisation you can create the right atmosphere for change by building a safe and positive environment for your team and identifying ways to acknowledge and reward new actions or behaviours. 

What is your organisation doing to support its people through change? 

Email me your thoughts and insights – or you would like to know more about creating these environments to sonia@leadershiphq.com.au 

10 Ways to Build Your Resilience in Business

10 Ways to Build Your Resilience in Business

The greatest learnings for me in business has been the importance of leadership and resilience. Don’t you agree? The world of small business presents many challenges to the owners of these businesses, that they wouldn’t necessarily encounter as part of a larger company – such as isolation, high amounts of stress, and trying to keep up with the ‘big boys’ while on a much smaller budget. Owning a business isn’t for the faint of heart, but the good news is that there are steps business owners can take to improve their resilience so that they can better handle the many ups and downs that are part and parcel of running a small to medium-sized business. Here are 10 ways to build your resilience as a business owner.

Find a space to reflect, away from work

Whether it’s at your kitchen table in the morning with a cup of coffee, or while you’re at the gym, it’s easier to reflect on challenges and issues you’re facing and find solutions when you’re in a different environment.

Set achievable goals

Goals have to be realistic; you’re never going to achieve all your goals in one day, so make sure you’re setting tasks that are actually achievable within the timeframes you’ve given.

Practice mindfulness

This is fantastic for anyone, but small business owners really benefit from daily mindfulness exercises as they help you change your reactions to things and make more appropriate choices. Something as simple as a daily breathing exercise can make a big difference.

Find your tribe

When you have a great support group to fall back on, it becomes a lot easier to deal with difficult situations. There are many great groups on Facebook, for example, for small business owners, where you can get support from other owners. Finding your ‘tribe’ means you have a group of people who you trust, admire, respect and can be open with – you know you’ll get the feedback you need, as well as incredible support too. Being able to bounce ideas off people is also another huge benefit of becoming part of a community of small business owners like you.

Take responsibility

When something goes wrong, as a small business owner you have to get on with it and fix the situation – you can’t just sit in the corner and wait for somebody else to solve the problem. The more you do this, the stronger you’ll feel.

Reflect

Whether you prefer after every project, or at the end of the day or week, reflecting on what you’ve accomplished and what lessons you’ve learned gives you perspective and helps you find what you can take away to apply to a future project. Feeling prepared is key to being more resilient.

Acknowledge when you’ve done a good job

It’s easier to reduce stress and silence the doubting voice in your head that says “you can’t do this” when you’ve taken the time to appreciate your successes and find the good in each day.

“Keep on going, and the chances are that you will stumble on something, perhaps when you are least expecting it. I never heard of anyone ever stumbling on something sitting down.” — Charles F Kettering

Look after your health

When you make the time to nourish your body with good food and move it with exercise, you’re giving yourself the best chance at remaining positive, even in the face of tough situations. It’s hard to feel like you can tackle a problem when you’ve slept poorly, haven’t exercised and have been eating too much junk – so improve your resilience simply by looking after your health.

Be realistic, not negative

Negativity breeds failure, which is the last thing a small business owner wants. Being realistic about things doesn’t mean being negative – acknowledge what’s happening, no matter how bad it may be, then start making a realistic plan on how to overcome the issue. If you’re negative about a situation, you’ll miss solutions and not try hard enough – or at all – because you’ve already decided it’s hopeless. It’s important to practice looking at things realistically to help you realise that while you may have limitations, there’s almost always a way to overcome things.

Do what needs to be done

If you never try, you’ll never fail – sounds nice in theory, but in practice, your business will never be successful, and you will fold under pressure that an owner with resilience would be able to handle. Do what’s necessary, even if it’s uncomfortable; back yourself and take risks, and be ready to get back up and try again when things go wrong. Mistakes and failures are learning opportunities – don’t be scared of them, learn to embrace them! You’ll feel more courageous as you conquer more fears and negative situations.

Small business owners don’t have the same resources as their larger counterparts, and at times it can be overwhelming navigating the world of small business, but if you work hard on building up your resilience as a small business owner, you’ll find yourself rising to the top of the heap. It’s all about taking responsibility and being accountable, looking after your body and mind, being realistic, reflecting, acknowledging your efforts, setting achievable goals and being prepared to do what it takes. Practice these and you’ll quickly find your resilience growing – you’ll be ready to handle whatever comes your way.

Contact the team at LeadershipHQ to find out about our Leadership Coaching and Programs for SME’s and Family Businesses at info@leadershiphq.com.au

7 Laws of Courageous Leadership

7 Laws of Courageous Leadership

Following on from my popular 7 Laws of Leadership blog, we’ve put together these 7 Laws of Courageous Leadership to help you become the brave leader you dream of being! After all, it’s the bravest who make the most change! 

Hold yourself (and others) accountable

When you hold yourself responsible, you’re demonstrating and modeling what you expect from your team as well. Be prepared to say something when a team member doesn’t perform to standard, because accountability is vital to success and improvement.

Practice Courageous Conversations

To avoid miscommunication and wasting time and effort, you need to be able to say what needs to be said – no matter how uncomfortable or awkward. This doesn’t mean being rude; it means being brave and cutting through to the heart of the matter. 

Courage is resistance to fear, mastery of fear, not absence of fear. Mark Twain

Ask for detailed feedback

It’s hard to hear when we’re not doing something as well as we should be, but you’ll never really improve unless you get honest and unfiltered feedback from those you interact with, and then act on that feedback.

Be open with your communication

You’ll gain more trust and respect from your team if you’re communicating with them often, and not hiding information or using jargon to avoid telling them anything of real value. Be brave enough to admit when you don’t know something, too!

Don’t sugar-coat anything

Nothing and no one can change and improve without knowing how things truly are, so be factual and realistic when talking about how your business is doing.

Be prepared to lead the way for change

You have to be your own champion; believe in yourself and the change you want to bring about, and be sure to involve your team in the process so that they engage in a meaningful way. Even though things could (and probably will) go wrong, and you might have to go in a whole new direction, nothing will change unless you’re brave enough to try.

Follow your instincts

Doing what you believe is right, even in the face of overwhelming opposition or other negative circumstances is an example of true bravery. When you stick to your convictions, even if you’re not always right, you’ll still be respected by those around you. Over time you’ll find your instincts will sharpen, making it easier to trust them.

It’s time to truly be brave, and you can start by following these 7 Laws of Courageous Leadership. If you want to leave your mark, make a difference and inspire your team, take the first step on your journey to courageous leadership today – pick a law and get practising!

About the Author

Sonia McDonald believes we should lead with kindness, from the heart, doing rather than telling and is known for her mantra ‘Just lead’. She leads by example in all these areas and through her one on one practical coaching, leadership training for teams and organisations encourages others to do the same. Sonia has helped hundreds of people on their leadership journey to become the best version of themselves and in turn, inspire and bring out the best in others.

For more than 25 years, Sonia has been on the front lines of HR. She has held leadership positions worldwide and through experience, research and study come to realise what it takes to be a truly great leader.

Sonia has an ability to speak bravely and authentically about her own development as a leader, personal and career challenges in a way which resonates with her audience. She is recognised as a LinkedIn influencer and has become an in-demand keynote speaker, starts important conversations.

She is an award-winning published author and writes regularly for publications such as The Australian, HRD Magazine, Smart Healthy Women and Women’s Business Media. Sonia has become recognised for her commentary around the topic of leadership, developing work-life balance, championing the up and coming leaders of tomorrow and advocating for women in business and male-dominated industries.

⭐️ Keynote Topics for 2019

Sonia will give you peace of mind when booking a speaker. She is a proven world-class professional speaker with the skills to “rock an audience”.

Her energy, empathy, kindness, sensitivity and humour will enhance any event she appears.

1. Leadership Attitude

2. Just Rock It

3. Leadership for Small Business

4. Leading the Next Generations

5. Courageous Leadership

6. Future Leaders of Leadership

Sonia is accredited in Prism Brain Mapping, Strengths Finder, SEI Assessment and Zenger Folkman 360.

Phone 1300 719 665

www.soniamcdonald.com.au

Find out more about my Courageous Leadership Programs, Keynote and Coaching today by emailing me at sonia@soniamcdonald.com.au

The 7 Laws of Leadership

The 7 Laws of Leadership

I have put together these laws (when I say ‘laws’, I mean more like guidelines) for any leader who is looking for some direction – however, these are also great for making the most of life in general. I will expand on each one to explain why I believe they’re so important, and what they mean to me.

Without further ado, here are my 7 Laws of Leadership:

  1. Be brave. Be kind.

You’ll hear me speak (and write!) about this a lot, and with good reason; the best leaders are those who blaze trails and are willing to do the things nobody else will. You’ll surprise yourself with what you can accomplish when you take that leap! Always practice kindness and bravery.

  1. Follow your instincts, but don’t discount others’ opinions

If you can’t trust your gut feelings, why should anyone else trust in you and your actions? This doesn’t mean that you should ignore what everyone else thinks; it’s important to seriously consider all options and outcomes before making a decision, but great leaders become known for their instincts when they steer people and companies in the right direction and out of trouble. Trusting yourself can be hard, but it’s what you need to do to become a better leader.

  1. Be respectful, always

A leader who doesn’t treat others with respect will never be respected – and won’t be getting the best from their team. Relationships are built on respect, and you’ll need to forge relationships often in the workplace to be truly successful.

  1. Be empowering

When you give those around you the encouragement and tools to succeed, you’re instilling a sense of pride in their work and improving their self-esteem, while pushing them to get the best results possible. Making people feel good will make you feel good too, and will bring a great atmosphere to the workplace. You’ll also improve the culture of the business, which will have positive ripple effects throughout the whole company.

Contact the team at LeadershipHQ for a FREE Leadership or Business Culture Coaching Session 

  1. Be the model of what you expect from others

“Do as I say, not as I do” leaders are not respected, and will quickly sink a positive atmosphere in the workplace. If you want your team to be hard-working, honest, passionate – you need to model this for them and live it yourself. Enthusiasm is contagious; spread it to your team and see the great results.

  1. Be willing to do what is right, even when others don’t agree

Having integrity and doing what you believe is the right thing to do is an important characteristic of any great leader. No real change was ever made without someone taking that risk, standing up and saying “No more. This is what is right!” While others may not like it, you will more often than not gain their respect for sticking to your guns and doing the right thing, no matter how hard it is.

  1. Never stop learning

You’ll never know everything – that’s just a fact of life. But things are always changing; new research comes out, or new technology, and to continue staying on top of the competition, you need to be constantly learning and seeking out new information. Improving your skills and knowledge is never a bad thing

I go by these guidelines every day, and I hope they help inspire you to take the next step and ramp up your leadership. These laws also apply to life in general – who doesn’t want to be the best they can be, whether they’re a leader or not?

I’d love to hear what you think of my 7 Laws of Leadership! Let me know what you think of them, and if you think I should include any other laws. 

 

 

 

 

Top Tips for Managing Resilience

Top Tips for Managing Resilience

As technology and the world advance, workplaces find themselves up against an almost constant stream of challenges, whether in the form of workplace bullying, the restructuring of organisations, micro-managing, ridiculously large workloads and having no support from leaders or the rest of the team. Workplaces also liaise and work more with companies in other countries, which means different time zones have put an end to the ‘traditional’ working hours of 9-5 (or similar), leaving less downtime. Technological advancements can also be overwhelming, trying to keep up with the expertise and skills needed to take advantage of it. So what is the answer to dealing with these issues, and just how do they affect your company’s bottom line right, with managing resilience.

When your team is feeling overwhelmed, stressed or upset when facing the challenges of the modern workplace, you’ll see a decline in productivity and employee morale, and a sharp increase in staff turnover. You might think some people just handle stress better than others, but there are things you can do to help your staff improve their handling of these challenges – to help build their resilience.

Resilience is, essentially, the handling of stressors and problems without folding under the pressure. You’ll find some people do their best work when faced with being stressed, but you can still teach others in the workplace how to build up their resilience, to produce better results and better handle all that their work throws at them.

Here are some tips to help your team manage (and/or build) their resilience:

Improve social interactions at work

When employees have a reliable social network in a workplace that promotes open communication, you’ll see them thrive in no time. When they love coming to work, they’ll be more productive too. Being sympathetic as a leader, providing opportunities for teamwork and holding social events for the workplace will help boost your team’s relationships.

Promote a happy and healthy environment

Along with helping your team build beneficial relationships at work, there are many other ways you can improve your workplace’s psychological environment:

  • Be an approachable and open leader
  • Don’t regularly restructure or change the roles, procedures and expectations of the environment, in turn providing a feeling of job security
  • Watch that workloads don’t get excessive, and provide variety in tasks to keep your team interested
  • Have other leaders or managers trained to be more aware of the team’s wellbeing
  • Show that you trust your team by letting them have a degree of autonomy
  • Be flexible with how your team can work; offer differing hours or to work from home if needed
  • Be sure to recognise and reward great work
  • Invest in training your staff in new skills
  • Be fair

People who feel valued, trusted and supported by their leaders will be empowered to handle the challenges that come their way without crumbling, improving their resilience.

Take challenges as an opportunity for teaching

When you treat problems or failures as learning opportunities, you’ll be demonstrating resilience to your team, and showing them ways to look at challenges in a different light, helping them build their own resilience as well. Be sure to explain how not everything will work, but that’s okay as it’s still an important part of ultimately succeeding. Workplaces face challenges often, and modelling resilience for your team will be a great influence when a problem arises. Grab my books Leadership Attitude or Just Rock It! to get some more tips and tools in this area too.

Be grateful

At the end of each working day (or week), tell your team what you believe was a success that day (or week), and ask them what they believe went well too. Focusing on the positives is a great exercise to help your team realise that there’s always something to be grateful for, which is essential when building resilience.

These tips will help you empower your team and manage their resilience in the workplace, leading to less staff turnover, and an increase in morale and productivity. Take the time to work on your own resilience as well, so that you can effectively model it for your team. Don’t forget that your team looks to you as an example; how you handle workplace challenges directly influences your staff and provides them with ideas on how to react.

About LeadershipHQ

LeadershipHQ have helped 1000’s of small to medium sized organisations (sometimes corporates), teams and leaders. LeadershipHQ partner with businesses and leaders in building & delivering high impact.

Leadership, People, Cultural and Business Strategies and Programs that ultimately improve the bottom line. We work with leaders and organisations across the globe transforming their leadership, culture and organisations with our cutting edge and results-driven strategies, assessments and diagnostics, leadership events, coaching and programs. 

We know Great Leadership means Great Results. We have a team of brilliant people across the Globe who work with organisations and clients to deliver great results and leadership. We are the innovators and thought leaders in Leadership and Strategy through our consulting, events, internal and external programs and online resources. 

Our specialities include Cultural Transformation | Business Strategy | Leadership Development | Facilitation | HR Consulting | Executive Coaching | Keynote Speaking | Online Programs | Licensing Programs | Online Resources | Emerging Leaders | Women in Leadership | Leadership Coaching Program | Masterclasses – Half and Full Day Leadership Workshops | Events | Mentoring Programs

LeadershipHQ is the headquarters of Great Leadership. We have our online resource centre and programs, leadership magazine and we have been named in the TOP 50 & 100 Leadership Blogs across the Globe for CEO’s, Entrepreneurs and Executives. 

Our clients include Thiess, Super Retail Group, Coles, Kane Constructions, McConaghy Properties, ARTC, Aurizon, Qantas, Virgin, Origin, Downer, Genie, CQU, Griffith University, Lend Lease, Vic Racing and SEQ Water.

Phone 1300 719 665  www.leadershiphq.com.au www.soniamcdonald.com.au

 

 

Does Your Team Need Some Resilience?

Does Your Team Need Some Resilience?

In the past few years, we have been delivering more and more Team Alignment and Leadership Workshops. I am hearing the same stories and experiences across all these teams – the need to align, collaborate, lead, innovate and keep moving forward in being a stronger and resilient team. As technology and the world advance, workplaces find themselves up against an almost constant stream of challenges, whether in the form of workplace bullying, the restructuring of organisations, micro-managing, ridiculously large workloads and having no support from leaders or the rest of the team. Workplaces also liaise and work more with companies in other countries, which means different time zones have put an end to the ‘traditional’ working hours of 9-5 (or similar), leaving less downtime. Technological advancements can also be overwhelming, trying to keep up with the expertise and skills needed to take advantage of it. So what is the answer to dealing with these issues, and just how do they affect your company’s bottom line?

When your team is feeling overwhelmed, stressed or upset when facing the challenges of the modern workplace, you’ll see a decline in productivity and employee morale, and a sharp increase in staff turnover. You might think some people just handle stress better than others, but there are things you can do to help your staff improve their handling of these challenges – to help build their resilience.

Resilience is, essentially, the handling of stressors and problems without folding under the pressure. You’ll find some people do their best work when faced with being stressed, but you can still teach others in the workplace how to build up their resilience, to produce better results and better handle all that their work throws at them.

Here are some tips to help your team manage (and/or build) their resilience:

Improve social interactions at work

When employees have a reliable social network in a workplace that promotes open communication, you’ll see them thrive in no time. When they love coming to work, they’ll be more productive too. Being sympathetic as a leader, providing opportunities for teamwork and holding social events for the workplace will help boost your team’s relationships.

Promote a happy and healthy environment

Along with helping your team build beneficial relationships at work, there are many other ways you can improve your workplace’s psychological environment:

  • Be an approachable and open leader
  • Don’t regularly restructure or change the roles, procedures, and expectations of the environment, in turn providing a feeling of job security
  • Watch that workloads don’t get excessive, and provide variety in tasks to keep your team interested
  • Have other leaders or managers trained to be more aware of the team’s wellbeing
  • Show that you trust your team by letting them have a degree of autonomy
  • Be flexible with how your team can work; offer differing hours or to work from home if needed
  • Be sure to recognise and reward great work
  • Invest in training your staff in new skills
  • Be fair

People who feel valued, trusted and supported by their leaders will be empowered to handle the challenges that come their way without crumbling, improving their resilience.

Take challenges as an opportunity for teaching

When you treat problems or failures as learning opportunities, you’ll be demonstrating resilience to your team, and showing them ways to look at challenges in a different light, helping them build their own resilience as well. Be sure to explain how not everything will work, but that’s okay as it’s still an important part of ultimately succeeding. Workplaces face challenges often, and modeling resilience for your team will be a great influence when a problem arises.

Be grateful

At the end of each working day (or week), tell your team what you believe was a success that day (or week), and ask them what they believe went well too. Focusing on the positives is a great exercise to help your team realise that there’s always something to be grateful for, which is essential when building resilience.

These tips will help you empower your team and manage their resilience in the workplace, leading to less staff turnover, and an increase in morale and productivity. Take the time to work on your own resilience as well, so that you can effectively model it for your team. Don’t forget that your team looks to you as an example; how you handle workplace challenges directly influences your staff and provides them with ideas on how to react.

Reach out to LeadershipHQ about our Team Alignment and Development Workshops and Programs at https://leadershiphq.com.au/

Author – Sonia McDonald

Sonia McDonald is one of Globe’s leading leadership executive coaches and keynote speakers, as well as an advisor, thought leader, and author. She’s also CEO and founder of LeadershipHQ and has been named as one of the Top 100 Australian Entrepreneurs and Top 250 Influential Women in the world. LeadershipHQ is leading the way in leadership and partner with Organisations and Businesses such as Qantas, Thiess, Super Retail Group, Brickworks, Kane Constructions, Bartons, EY, Maurice Blackburn, Grant Thorton, and Minter Ellison. LeadershipHQ partner with businesses in building great leadership and people development through their cutting edge and high impact leadership programs, coaching, workshops, resources, and events.

Sonia has worked, coached and spoken in front of people around the world, encouraging them to succeed by reaching their full potential and inspiring leadership greatness. Sonia has written several books on leadership: Leadership Attitude, Just Rock It! and Neuroscience of Leadership, and she writes regularly for publications such as The Australian, HRD Magazine, Smart Healthy Women and Women’s Business Media. She has been published in BBC Capital, The Australian, HRD Magazine, Business Insider and Richtopia. She has spoken at numerous leading conferences, companies, and events across the world with her vision to create authentic, kind and courageous leaders and organisations.

 

 

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